Guest Compendium

For Your Information – Mo to korero

Reception -  Pōwhiri

Full reception services are available between 6.00am and 11.00pm Daily and Night Porter Service is available between 11.00pm and 6.00am. Dial ‘0’ from your hotel room phone if you require assistance at any time

Departure / Checkout - Tirohia atu

Guests are requested to vacate their rooms by 10.00am on the day of departure/ please notify reception should this not be convenient and a later checkout can be arranged. Please note there is a late checkout fee. If you wish to leave early you are welcome to settle your bill the night before departure. If you would like to store luggage for the day, please discuss with reception

Credit Cards / Credit Facilities - Kāri nama

We accept the following credit cards: American Express, MasterCard, Visa and Farmland or PayWave with Debit card which will incur a 2% credit card fee, American Express a 4% fee.

If you are settling your bill with Eftpos, Cash or via WeChat Pay and Alipay Apps you will not incur any extra transaction fees. Any “Charge Back” facilities cannot be accepted unless prior arrangements have been made through our Front Office Manager. If you wish to apply for company credit, please contact our General Manager, subject to credit checks, this can be arranged. Please allow approximately 14 days for the account to be set up

Wake Up Calls - Oho karanga

Are available at all times, please contact reception to organise one

Valuables - Taonga utu nui

Management cannot accept responsibility for valuables left in rooms. These may be left in reception for safe keeping

Heating  / Cooling - Whakawera / Whakamatao

Each room has its own Heat Pump Unit, this can be used for both heating and cooling. Below you will see instructions on how to use this

• Point the remote at the unit to turn on using the power button

• If you require heat make sure you have it on the ‘sun’ setting

• If you require cold air make sure it’s on the ‘snowflake setting’

• To switch settings, press the mode button

• Allow up to 10 minutes for warm air to start coming out

• To change temperature. Press the up or down arrows

• To adjust the fan. Press the fan button until required setting is set

Business Centre - Pokapū Pakihi

Photocopying services are available at Reception. If you would like something printed, please send to accounts@tideshotel.co.nz

A computer with high-speed internet access is available for guests use in the foyer. Email address for this is: businesscentre@tideshotel.co.nz

Defibrillator - He Kaiwhakaora

We have a defibrillator located at reception

Wi-Fi 

During your stay with us, we are delighted to offer you free, unlimited internet access which is available throughout the hotel – see your key card folder for our current Wi-Fi code. If you have any trouble connecting take your device to reception and they will then help you to connect. Alternatively, we also have cabled broadband if you cannot access our Wi-Fi cables and full connection instructions are available at reception

Please note; your device must be up to date, older web browsers may have trouble loading the landing page

Do not Disturb - Kaua e Whakararuraru                

Please use the door hangar provided. If your sign is out during the hours of servicing then your request will be respected

Room Servicing - Te Ratonga Rūma

If you wish for your bed to be made when we service your room, please remove all personal belongings from your bed. In a daily service we will make your bed, remove your rubbish, replenish tea and coffee condiments and replenish towels (if required). We usually service your room between 10.00am – 1.00pm when you have vacated for the day – unless you have put your request no cleaning card outside your door in the morning

Lost Property - Nga Taonga Ngaro

Any non-perishable items left in your room will be held at reception for three months. If not claimed within three months these will be discarded or given to charity

Newspapers - Nupepa

The Press Newspaper is available Monday – Saturday and can be ordered through reception. If you would like a newspaper delivered to your room in the morning, please advise reception before 6.00pm the day prior

Mending Kit - Kete Whakatika

If you need an item of clothing or a button to be mended, we have a sewing kit available at reception for your use

Cigarette and Vape Free - Hikareti me Vape Free

Tides Hotel, Bar and Eatery complex is now cigarette and vape free. If you wish to smoke or vape during your stay here please refrain from doing so outside your room or the bar – please move down to the main carpark outside our front doors, or you can stand outside on the footpath of Trafalgar Street and Hathaway Terrace. If you are seen or have been caught smoking anywhere else on our complex a $200 instant fine will be added to your bill without referral.If you have smoked in your room or out on the balcony an cleaning fee of $150.00 will also be charged to your card. Do not under any circumstance remove your fire alarm, if the fire alarm is removed during business hours a $350 reset fee will be charged, if outside of business hours a $500 reset fee applies.

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 Guest Services - Ratonga Manuhiri

Tea / Coffee Facilities -  Nga Whare Tii/Kawhe

All rooms are provided with tea and coffee facilities in the cupboard beside your refrigerator. You will find milk inside your refrigerator. Should you require additional services, please contact reception

Guest Laundry - Horoi Manuhiri

Washing and drying facilities are located on each floor, on the right at the far end of the hallway. The washing machines and dryers use $2 coins only and require $4 each to operate. Complimentary detergent is in each laundry in a dispenser on the wall behind the washing machines. Both machines are set for a cold-water wash and take half an hour each cycle. An outdoor clothes line is located on the ground floor, North end of the hotel. Please refrain from drying personal items on glass rails and terrace areas. Management reserve the right to ask you to remove items hanging outside of rooms

Tides Bar & Eatery – Pae  tai & te Whare kai 

An ideal place to dine, with fresh seasonal produce a feature of all the dishes. To make a table reservation Dial ‘0’ or see reception

Breakfast - Daily    6.45am – 11.00am

Lunch - Daily    11.00am – 5.30pm

Dinner - Daily    5.30pm – 8.30pm

Room Service - Ratonga Rūma 

We have a room service fee of $4.00 per tray

Packed Lunch - Kikī tina

We offer a packed lunch service. Enquire at reception for pricing and packed lunch contents. This will need to be ordered before 8.00pm the night before you require it and picked up at breakfast time

Tides Bar - Pae

Open every day from 11.00am until close for your convenience. Sorry due to our liquor license we cannot serve alcohol before this time or after our bar is closed for the evening

Dry Cleaning -  Te Horoi Maroke

A same day service is available Monday - Friday for dry cleaning. Items to be in your dry-cleaning bag with your name and room number clearly printed on the bag and handed in to reception by 8.00am at the latest to get them back the same day

Electricity - Hiko

All electricity supplied is 230 volts. You will need to insert your key card under your main light switch for your power to connect. Adaptors available at reception for a $10 bond

Gym Access - Urunga Omaoma

As our guest, you have free access to MiGym,  Ask reception for a free gym pass and directions to the gym. Enjoy a great range of cardio and weight training, fitness classes plus use of the sauna, This is roughly a 8 minute walk away.

• 70 Bridge Street, Nelson

• 03 03 539 0116

Opening hours; 24 hours

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Emergencies / Fire - Nga ohorere/ Ahi

In the event of an alarm, FIRE EXITS are at each end of the building. Evacuation notices are on the back of your entrance door. Please NOTE YOUR CLOSEST EXIT. All guests are to assemble in the car park area outside reception. If you are deemed to have set off the alarms, or have deactivated a fire alarm by removing it from the ceiling, a reset/ call out fee of $350.00 during business hours and $500.00 outside of business hours will be automatically charged to your room without referral

Security - Haumarutanga

For your security there is only one entrance to the Hotel between 11.00pm and 6.00am. To enter please pick up the night phone at the main entrance and our night porter will be right with you.

Parking - Waka Waka
We have free parking which is subject to availability. If there are no available carparks in our main carpark, more parking is available down Hathaway Terrace at the end of the Hotel. Management cannot accept responsibility for any valuables left in vehicles. These may be left in reception for safe keeping. If you wish to reserve a carpark there is a charge of $15 per carpark per day – please enquire at reception. Our carpark is for the exclusive use of Tides Hotel and Tides Bar and Eatery clients’ vehicles only – all other vehicles may be towed away at their owner’s expense. The owners of Tides Hotel accept no responsibility for damage to vehicles or their contents whilst using the carpark.

EV Charging Station - Te Teihana Whakaeke waka hiko

If you have an Electric Car that requires charging our Charge Point is located on the far side of the hotel next to our laundry – please ask reception for directions. We have an adaptor for our car charger if you require one this requires a $30 deposit.

Printing and Photocopying - Te tā me te kape

If you require any printing or photocopying to be done, please see reception or email to accounts@tideshotel.co.nz with your printing instructions. There are fees attached to all printing – please enquire first

Swimming Pool - Puna Kauhoe

Located at the front west of the complex. Our pool is chlorine treated. Open from 8.00am to 8.30pm daily during the summer months. Our pool is heated to 25-27 ◦C. Pool towels are provided in the basket next to the pool. Children must be supervised at all times.  Absolutely no glass is allowed in the pool area at any time. Please ask at the bar if you require plastic cups to pour your drinks into

Mail / Postage - Mēra / Poutāpeta
Unfortunately, We do sell different sized courier bags to be delivered throughout New Zealand which if you leave in reception, we can arrange for these to be collected. We do sell postcards and have National and International stamps for postcards / letters

Taxi’s & Transport – Waka & Kawe

Our preferred taxi service in town is Nelson City Taxis. You can book a taxi through their free phone number 0800 108 855. Please make sure to tell them your name and room number, alternatively you can dial ‘0’ on your phone and reception will be able to book one for you.

Our Nelson City bus station is a 5-minute walk away (across the bridge up Trafalgar street then a right onto Bridge Street), or you could try Uber – not so good in the morning – better during the day and in the evening.

If you are driving somewhere and need directions, please pop down to reception and we can assist.

Television Channels - Pouaka hakaata

Each room has been fitted with its own sky box with 50+ channels. Any programmes with an R-18 viewing standard will automatically be blocked off before 8.30pm due to New Zealand TV standards for accommodation providers, but after 8.30pm will not require a pass code

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Phone Numbers - Tau Waea

Room to Room  - dial: 8 and then the room number you wish to call

Outside Line  - dial: 1 and then the number you wish to call

Reception -   dial: 0

Bar / Room Service -  dial: 0

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If using your room phone please take note of our charges for phone calls – these will automatically be posted on your room account.

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Emergency Services (fire, ambulance, police)                                         

dial: “1” 111

You will be asked to provide the following information:

Our location – 66 Trafalgar Street, The Wood, Nelson 7010

Telephone number – 03 548 7049

 

Medical and Injury Centre

Dial 1, then 546 8881 open 24/7 for walk ins

Located 98 Waimea Road – please ask at reception for directions to the hospital

 

Pharmacy                            

Life Pharmacy Prices is located at 296 Hardy Street or can  be called on

 548 3897. It is open Monday to Saturday from 9.00am to 6.00pm.

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Noise Policy - Kaupapa Haruru

We wish to ensure everyone’s stay with Tides Hotel is an enjoyable, comfortable and a quiet one.

 

With this in mind we apply a strict policy to noise.  To prevent any disappointment to you, please ensure that you read the following hotel policy concerning noise in the hotel.

 

No Parties on the premises

Tides Hotel has a zero-tolerance policy on parties being held in the rooms.

 

A party being defined as: Any situation where the noise level from the Hotel room is deemed too high thereby disturbing other guests and/or the Hotel residents. Any situation where excessive traffic to/from the room, causing noise is identified. Any situation where the maximum number of guests allowed per room is exceeded, maximum being the number of person/s stated on the registration card upon check in.

In the event that any room/guest is identified as having a party, or making excessive noise, the hotel reserves the right to immediately request all occupants of the room up to, and including, the guest who has registered for the room to vacate the premises. In the event that eviction does occur, the registered guest will be charged for that night's accommodation and for any expense resulting from additional cleaning of the Hotel room, replacement of any furniture/ fixtures/ fitting breakage, as well as any required repairs and costs incurred from any guests affected by disturbance without referral.

 

Additional actions that may result in eviction

Tides Hotel reserves the right to immediately evict any guest, visitor or member of the public for the following reasons, but not limited to:

-The throwing of objects over the hotel balconies

-Wilful damage to hotel and/or resident property

-Physical or verbal assault/abuse of the hotel staff, other guests, members of the public on the hotel premises

-Any behaviour deemed as a potential safety threat to others

-Any incident for which the Police are required to attend

 

Consequences of eviction      

In the event that any person requested to vacate the hotel premises fails to adhere to this request, the Police will be called which may result in further action being taken against the person/s in question.

 

 

Thank you for your kind consideration and enjoy your stay

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